Return Policy

Our Commitment

At Giftiustudioau, we are committed to providing exceptional wardrobe consultation services that meet your expectations. Client satisfaction is our priority, and we strive to deliver valuable styling insights and personalized recommendations in every consultation.

This Return Policy explains our approach to refunds, cancellations, and satisfaction guarantees for wardrobe consultation services offered by giftiustudioau. We believe in transparency and fairness in all our client interactions.

Service Cancellations

We understand that circumstances change and you may need to cancel your scheduled wardrobe consultation with Giftiustudioau. Our cancellation policy is designed to be fair while respecting the time our consultants dedicate to preparing for each appointment.

• Cancellations made 48 hours or more before the scheduled consultation: Full refund or option to reschedule without penalty
• Cancellations made between 24 and 48 hours before the consultation: 50% refund or option to reschedule with a rescheduling fee
• Cancellations made less than 24 hours before the consultation: No refund, but rescheduling may be available subject to a fee
• No-shows without prior notification: No refund and forfeiture of consultation fee

To cancel your wardrobe consultation appointment at giftiustudioau, please contact us as soon as possible via phone or email using the contact information provided on our website.

Refund Process

When you are eligible for a refund from Giftiustudioau according to our cancellation policy, we will process your refund promptly. Refunds are issued to the original payment method used when booking the wardrobe consultation service.

Please allow 5 to 10 business days for the refund to appear in your account, depending on your payment provider. If you have not received your refund within this timeframe, please contact giftiustudioau for assistance.

Satisfaction Guarantee

Giftiustudioau stands behind the quality of our wardrobe consultation services. While styling advice is subjective and results vary based on individual preferences, we are committed to providing professional, thoughtful, and valuable consultations.

If you are not satisfied with your wardrobe consultation experience at giftiustudioau, please contact us within 7 days of your appointment. We will work with you to address your concerns, which may include:

• Additional follow-up consultation to clarify recommendations
• Revised styling suggestions based on your feedback
• Partial or full refund in cases where service quality did not meet our standards
• Alternative service offering that better suits your needs

Rescheduling Policy

We understand that scheduling conflicts arise, and Giftiustudioau offers flexible rescheduling options for wardrobe consultation appointments:

• First rescheduling request made 48 hours or more in advance: No fee
• Subsequent rescheduling requests: May be subject to a rescheduling fee
• Rescheduling requests made less than 48 hours before the appointment: Subject to availability and may incur a fee

To reschedule your wardrobe consultation at giftiustudioau, please contact us as early as possible. We will make every effort to accommodate your preferred new date and time based on consultant availability.

Service Modifications

Giftiustudioau reserves the right to modify, reschedule, or cancel consultation appointments due to unforeseen circumstances such as consultant illness, emergencies, or circumstances beyond our control. In such cases:

• We will notify you as soon as possible, typically at least 24 hours in advance when feasible
• You will have the option to reschedule your wardrobe consultation at no additional charge
• If rescheduling is not possible or convenient, a full refund will be provided
• In rare emergency situations, we may offer a complimentary service upgrade or discount on future consultations as a gesture of goodwill

Virtual Consultation Policy

For virtual wardrobe consultations offered by Giftiustudioau, the same cancellation and refund policies apply as for in-person consultations. Additionally:

• Technical issues on our end that prevent the consultation will result in free rescheduling or full refund
• Technical issues on the client side may require rescheduling subject to availability
• Virtual consultations must be conducted via the agreed-upon platform at the scheduled time
• Recording of virtual consultations requires explicit consent from both parties

Gift Vouchers

Wardrobe consultation gift vouchers purchased from Giftiustudioau are subject to the following terms:

• Gift vouchers are valid for 12 months from the date of purchase
• Unused vouchers may be extended for an additional fee
• Gift vouchers are non-refundable once purchased but can be transferred to another person
• Appointments booked using gift vouchers are subject to our standard cancellation and rescheduling policies

Disputed Charges

If you notice an error in your billing or have questions about charges from Giftiustudioau, please contact us directly before disputing the charge with your payment provider. In most cases, we can quickly resolve billing issues and provide clarification.

We maintain detailed records of all wardrobe consultation bookings, payments, and service delivery. By contacting us first, we can often resolve disputes more quickly and maintain our positive relationship with you as a valued client.

Exceptions

Giftiustudioau reserves the right to make exceptions to this Return Policy in special circumstances. We evaluate each situation individually and may offer alternative solutions when standard policies do not adequately address unique situations.

Exceptions will be considered for circumstances such as medical emergencies, family emergencies, or other significant unforeseen events that prevent you from attending your scheduled wardrobe consultation or adhering to standard cancellation timeframes.

Contact Information

For questions about this Return Policy or to request a cancellation, refund, or rescheduling of your wardrobe consultation at Giftiustudioau, please contact us:

Address: Pembridge Square, Bayswater, London W2 4DS, United Kingdom
Phone: +44 7736 836969
Email: connect@giftiustudioau.cv